Bath & Living cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process data, where we store it, which security techniques we use and for whom the data is transparent.
software Our webshop has been developed with Lightspeed software. Personal data that is made available to us for the benefit of our services will be shared with this party. They have access to your data to provide us (technical) support, they will never use this data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have concluded with them. Cookies are used to collect technical information regarding the use of the software, no personal data is collected and / or stored.
We purchase web hosting from TransIP. They process personal data on our behalf and do not use your data for their own purposes. However, this party can collect metadata about the use of the services. These are not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of personal data. They are also obliged to observe secrecy on the basis of the agreement.
E-mail and mailing lists
We use the services of Outlook for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. There is no access to our mailbox and we treat all our e-mail traffic confidentially.
We use the platform of MultiSafepay, PayPal and Afterpay to process payments in our webshop. These payment providers process your name, address and residence details as well as payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect all personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of personal data also apply to the parts of MultiSafepay's services for which they engage third parties.
If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to the order. WebwinkelKeur also publishes name and place of residence on its own website. In some cases, WebwinkelKeur can contact you to provide an explanation of the review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and accounting
We use the services of Exact Online to keep track of our administration and accounting. We share your name, address and residence details as well as details regarding the order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. Exact Online is obliged to observe secrecy and will treat your data confidentially. Personal data will not be used by them for purposes other than those described above.
External sales channels
We sell (part of) our articles via the platform of Bol.com, Fonq and VTWonen. If you place an order via these platforms, they will share your order and personal data with us. We use this information in our Lightspeed webshop software to process and handle your order. We treat the data confidentially and have taken appropriate technical and organizational measures to protect data against loss and unauthorized use.
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. IP address, web browser and operating system) are not personal data.
In some cases, Bath & Living can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share personal data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a customer of Bath & Living. This means that we keep the customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. Purchase invoices with (personal) data are retained with the order.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to e-mail addresses that you have provided to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you for additional data for verification. We keep records of completed requests. You will receive all correspondence of data in the machine-readable data format that we use within our systems.
Right of inspection
You always have the right to inspect the data that we process or have processed and that relate to your person or that can be traced back to you. You can submit a request for this via our customer service. You will receive a response to the request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request for this via our customer service. You will receive a response to the request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request for this via our customer service. You will receive a response to the request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request for this via our customer service. You will receive a response to the request within 30 days. If your request is granted, we will send you copies or copies of all data that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Bath & Living. If you object, we will immediately stop the data processing pending the settlement of the objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our customer service.
Our website places cookies from Google as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Bath & Living
6031 CJ Nederweert (NL)
+31 (0) 495 625991