Despite all the care we take with the orders and the contacts with our customers, it can always happen that something does not go quite as planned. Do you have complaints? Then we ask you to e-mail this to [email protected] (mention the order number ORD ...). We will contact you as soon as possible to see how we can solve the problem.
If this does not lead to a solution, you can contact the mediation department of Stichting WebwinkelKeur to which Bath & Living is affiliated.
From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If the complaint is not yet being processed anywhere, you can file the complaint via the European Union platform.